EMOTIONAL INTELLIGENCE IN THE WORKPLACE: AN INTERNATIONAL PERSPECTIVE
Keywords:
emotional intelligence, workplace behavior, leadership, employee performance, organizational psychologyAbstract
Emotional intelligence (EI) has become a critical competency in modern organizational environments, influencing communication, leadership, and overall productivity. This article examines the role of emotional intelligence in the workplace, highlighting its impact on employee performance, teamwork, and organizational culture. Findings from recent global studies suggest that employees with higher EI demonstrate stronger collaborative skills, better stress management, and improved decision-making abilities. Organizations that integrate EI-based training report enhanced job satisfaction and reduced turnover.
References
• Goleman, D. (1995). Emotional Intelligence: Why It Can Matter More Than IQ. Bantam Books.
• Mayer, J. D., Salovey, P., & Caruso, D. (2004). Emotional Intelligence: Theory, Findings, and Implications. Psychological Inquiry.
• Cherniss, C. (2010). Emotional Intelligence: Toward Clarification of a Concept. Industrial and Organizational Psychology.
• Lopes, P. N., Grewal, D., Kadis, J., Gall, M., & Salovey, P. (2006). Evidence That Emotional Intelligence Is Linked to Job Performance. Psicothema.
• Harvard Business Review (2021). The Business Case for Emotional Intelligence.
