KICHIK TIBBIY KLINIKALARDA SIFAT MENEJMENTI TIZIMLARINI JORIY ETISH MUAMMOLARI
Keywords:
sifat menejmenti, ISO 9001, ISO 7101, QMS, tibbiy xizmat, kichik biznes, akkreditatsiya, ichki audit, CAPA, bemor xavfsizligi, sifat ko‘rsatkichlari, O‘zbekiston.Abstract
Mazkur maqola kichik tibbiy korxonalarda sifat menejmenti tizimlarini (Quality Management System, QMS) xalqaro ISO standartlari asosida joriy etishning tashkiliy-iqtisodiy muammolarini va ularni bartaraf etish mexanizmlarini nazariy jihatdan tizimlashtirishga bag‘ishlangan. Tadqiqotda sifat menejmenti sertifikat olishning formal jarayoni sifatida emas, balki klinik jarayonlar, bemor xavfsizligi, xarajatlar, xodimlar kompetensiyasi, hujjat aylanishi va uzluksiz takomillashtirishni yagona boshqaruv konturiga birlashtiruvchi institutsional tizim sifatida talqin etiladi. ISO 9001 sifat menejmenti tizimini tashkil etish, joriy etish, saqlash va doimiy takomillashtirishga yo‘naltirilgan umumiy talablarni belgilaydi hamda barcha hajm va turdagi tashkilotlarga qo‘llanilishi mumkin (ISO, 2015). Sog‘liqni saqlashga bevosita yo‘naltirilgan ISO 7101:2023 esa tibbiy tashkilotlarda sifat menejmenti uchun alohida standart sifatida Xalqaro standartlashtirish tashkiloti tomonidan ro‘yxatga kiritilgan (ISO, 2023). Jahon sog‘liqni saqlash tashkiloti (JSST) sifatli tibbiy xizmatning samarali, xavfsiz, insonga yo‘naltirilgan, o‘z vaqtida, teng, integratsiyalashgan va samarali bo‘lishi zarurligini ta’kidlaydi (WHO, 2020, 2025a).
References
1. International Organization for Standardization. (2015). ISO 9001:2015 — Quality management systems: Requirements. ISO.
2. Vaisov, D. (2025). Tibbiy xizmatlar ko‘rsatuvchi kichik biznes subyektlari raqobatbardoshligini baholashni takomillashtirish. Marketing Jurnali, 11(240874), 286–295.
3. Vaisov, D. I. (2026). Directions for improving organizational mechanisms to ensure competitiveness of small businesses providing medical services. International Conference on Science & Technology, 2(1), 108–115.
4. Ibodullayevich, V. D. (2026). Stages of improving the mechanisms for ensuring the competitiveness of small business entities providing medical services. Научный Импульс, 4(41), 86–92.
5. Sa'dullayev, A., Vaisov, D., & Egamberganov, F. (2023). Mintaqada kichik biznes va xususiy tadbirkorlik rivojlanishi tahlili (Xorazm viloyati misolida). Green Economy and Development, 1(6), Article 662728.
6. Vaisov, D. (2024). Raqobatbardoshlik tushunchalarining mohiyati va tavsiflanishi. University Research Base, 65–69.
7. Ibodullayevich, V. D. (2024). Xorijiy mamlakatlarda kichik biznes va xususiy tadbirkorlik subyektlarining raqobatbardoshligini ta'minlashdagi ilg'or tajribalar. Marketing Jurnali, 28–37.
8. Salayev, S. K., & Vaisov, D. I. (2025). Tibbiy xizmatlar bozorida kichik biznes va xususiy tadbirkorlik rivojlanishi tahlili. Ma'mun Axborotnomasi, 2(1), 58–63.
9. Ibodullayevich, V. D. (2026). International practices of innovation ecosystems and technological transformation in enhancing the financial competitiveness of small business entities. Arabian Journal of Science, 3(7), 475–483.
10. Vaisov, D., & Madraximov, Q. (2026). Kichik biznes subyektlarining investitsion salohiyatini baholashning hududiy xususiyatlari. Muhandislik va Iqtisodiyot, 4(7), 279–283.
11. Ibodullayevich, V. D. (2025). Tibbiy xizmatlar bozorida tadbirkorlikni rivojlantirishning tashkiliy-iqtisodiy omillari tahlili. Marketing Jurnali, 282–291.
12. International Organization for Standardization. (2018a). ISO 9004:2018 — Quality management: Quality of an organization — Guidance to achieve sustained success. ISO.
13. International Organization for Standardization. (2018b). ISO 10004:2018 — Quality management: Customer satisfaction — Guidelines for monitoring and measuring. ISO.
14. International Organization for Standardization. (2023). ISO 7101:2023 — Healthcare organization management: Management systems for quality in healthcare organizations — Requirements. ISO.
15. World Health Organization. (2019). Delivering quality health services: A global imperative for universal health coverage. WHO, OECD, & World Bank.
16. World Health Organization. (2020). Quality health services: A planning guide. WHO.
17. World Health Organization. (2022). Health care accreditation and quality of care: Exploring the role of accreditation and external evaluation of health care facilities and organizations. WHO.
18. World Health Organization. (2025a). Quality health services. WHO.
19. World Health Organization. (2025b). Measuring and monitoring quality of care to improve maternal, newborn, child and adolescent health services: A practical guide for programme managers. WHO.
20. World Health Organization. (2025c). WHO handbook for national quality policy and strategy. WHO.
